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Who are the Cyprus Lettings Group?
Who are the Cyprus Lettings Group?
Cyprus Holiday Lettings and Limnaria Gardens and Villas are part of the Cyprus Lettings Group established in 2004. The Cyprus Lettings Group are one of the market leaders specialising in apartment and villa holiday rentals across the Paphos Region. -
How can I contact you?
How can I contact you?
Our phone lines are open Monday to Friday (10am-2pm UK Time) It is always best to email us as we will reply 7 days a week -
Can I book over the phone?
Can I book over the phone?
Our booking system is online but if you are having difficulty we are happy to complete the booking for you and take payment over the phone. Our phone lines are open Monday to Friday 10am-2pm UK Time. -
How do I book?
How do I book?
Select a property and complete the online booking form. A non-refundable deposit of 25% of the total rental rate is required to secure your booking. If your booking start date is less than 13 weeks away the balance is due immediately. More details can be viewed by clicking on "Read more" below -
If I stay on Limnaria Villas can I use Limnaria Gardens pool?
If I stay on Limnaria Villas can I use Limnaria Gardens pool?
Although both complexes are adjacent to each other they are separate and if you book on one complex you are not allowed to use the pool on the other complex -
What is the minimum stay period?
What is the minimum stay period?
There is no minimum stay period but the minimum days charge is displayed at the top of the property details. On rare occasions there may be a gap between bookings of less than the minimum rental period where a shorter rental may be accepted. -
What is the changeover day?
What is the changeover day?
This is flexible depending on each property. Please note that a booking may not be accepted if it results in a potentially un-rentable period between bookings. If you are unsure please contact us -
Does the website show up to date availability?
Does the website show up to date availability?
Yes as our website offers online booking and it will always show the best available price for the property. -
What financial protection does my booking have?
What financial protection does my booking have?
You payment is 100% secure. More details can be viewed by clicking on "Read more" below -
When is the balance due?
When is the balance due?
The balance is due 13 weeks or more prior to the booking start date. Balance payment can be made by debit card, credit card, bank transfer or by cash or cheque at any branch of Barclays Bank. We do not accept cash or cheques sent through the post. Card payments are processed online via Barclaycard's secure site. If your booking is made within 13 weeks of your booking start date you will receive notification that the balance is due within 24 hours. -
What is the policy on breakages?
What is the policy on breakages?
You will be charged locally for any damage or breakages. An Accidental Damage Waiver of £8 per person can be taken out to cover against damages. More details can be viewed by clicking on "Read more" below -
Is there a security deposit required?
Is there a security deposit required?
If the average age of all guests under 25 we may require an additional security deposit of £100 per person and Accidental Damage Waiver cover must be taken out. Please contact us for more details. Security deposits will be refunded seven days after the booking end date upon satisfactory inspection of the property. -
How do I pay?
How do I pay?
Deposit payments must be made by debit or credit card. You can make the balance payment by cash or cheque at any branch of Barclays Bank or by bank transfer, debit or credit card. -
Are the rates per person?
Are the rates per person?
No, the rates are per property subject to the maximum occupancy and are in British pound sterling (£). -
Is there an additional charge for air-conditioning?
Is there an additional charge for air-conditioning?
No. Unlike some of our competitors, we do not charge extra for air-conditioning. Any extras will be clearly stated in the property details. -
How are special offers calculated?
How are special offers calculated?
Special offer discounts will be deducted from the advertised weekly rental rate. Where the dates of travel may attract two discounts (e.g. last minute discount and long stay discount) only one (the higher) discount will be deducted from the rental rate. Special offers do apply if an under occupancy discount has been given. There is a price calculator built into the details for each property and into the booking form. -
What is an under-occupancy discount?
What is an under-occupancy discount?
An under-occupancy discount is when, for example a 2-bedroom, 21bathroom apartment can be rented on a 1-bedroom, 1-bathroom basis at a reduced price. If the property that you are booking offers a price reduction the price will be displayed in the pricing section of the property details and on the booking form. To take advantage of this discount you must select the option in the "under-occupancy" section on the booking form and the "Total Rental" amount will automatically change. The bedroom (and bathroom) that is not used will be left unoccupied and you will have full use of the rest of the property -
How do I find the property?
How do I find the property?
We can arrange for a taxi to meet you in arrivals and take you straight to the property. We also send you full directions. On our website there is a "Google Maps Location" button directly above the rental rates -
What if I have specific requirements for a property?
What if I have specific requirements for a property?
If you have specific requirements such as ground floor or pool-facing you can use the Advanced Search tab on the homepage to refine your search to include specific requirements. -
How do I book car hire?
How do I book car hire?
You can view rates and book directly from our website. More details can be viewed by clicking on "Read more" below -
How do I book airport transfers?
How do I book airport transfers?
You can view rates and book directly from our website. More details can be viewed by clicking on "Read more" below -
Who do I contact if I have a problem when I am in Cyprus?
Who do I contact if I have a problem when I am in Cyprus?
In the "Final Booking Details" sent to you after you have paid the balance there will be a list of important contact numbers. -
What is the complaints procedure?
What is the complaints procedure?
The complaints procedure can be viewed by clicking on "Read more" below -
What do I do if my flight details or contact details change after I have booked?
What do I do if my flight details or contact details change after I have booked?
You can update these details by clicking on "Read more" below -
What are the check in and check out times?
What are the check in and check out times?
Access to the property on arrival is 2pm onwards. To allow for cleaning you will have to vacate the property by 11am on the day of departure. Details about requesting a late checkout can be viewed by clicking on "Read more" below -
What is your cancellation policy?
What is your cancellation policy?
You can read our full cancellation policy by clicking on "Read more" below -
Do I need travel Insurance?
Do I need travel Insurance?
Yes, and it is a condition of booking that comprehensive insurance is taken out to cover personal accident, medical insurance and changes to your booking or cancellation due to conditions that are out of your control including force majeure. If you do not to take out suitable insurance then you accept responsibility for any losses that you may incur. -
Do you offer winter lets?
Do you offer winter lets?
Yes, between November and March. Many properties offer fantastic rates for this period. -
What are the passport requirements?
What are the passport requirements?
Check your passport is valid for travel before you book your trip, and renew your passport if you do not have enough time left on it. Please check the up to date requirements well before travelling -
How do I request a late checkout?
How do I request a late checkout?
You can read the procedure to request a late checkout by clicking on "Read more" below -
Do mobile phones work in Cyprus?
Do mobile phones work in Cyprus?
Most mobile phones do work in Cyprus. -
Does the property have the internet?
Does the property have the internet?
Yes all properties have free internet -
How often is the property cleaned?
How often is the property cleaned?
The property will be cleaned prior to arrival and not cleaned again until after you have departed. -
How often is linen changed?
How often is linen changed?
A clean set of linen and towels (one hand towel and one bath towel per person) are supplied and/or fitted at the half-way stage for all bookings of two weeks. For bookings of three weeks or more where a LONG STAY DISCOUNT has been given a spare set of linen will be left for the guests to do their own linen change unless otherwise agreed by email. -
Are towels provided?
Are towels provided?
Yes, bath and hand towels but not beach towels unless this is stated in the property details. -
Are cots and high chairs provided?
Are cots and high chairs provided?
Unless stated in the property details these are not provided but may be hired for an additional charge. You can request Equipment Hire by clicking on "Read more" below -
What is the electricity voltage?
What is the electricity voltage?
The voltage is the same as in the UK with 3-pin plug sockets. -
Can I bring my own pet?
Can I bring my own pet?
Usually pets are not allowed but there are some private villas that accept a pet so please email for more details. -
Insects & Animals
Insects & Animals
Mosquitoes, ants and cockroaches are common in Cyprus. Ant powders are a good repellent but it also helps to avoid leaving food on open surfaces and regularly remove rubbish from your property to keep them under control. Mosquitoes can be kept at bay by a good repellent, which can be purchased in all local chemists and supermarkets. Local cats sometimes roam around unattended. Please do not encourage stray animals by feeding them.
